If this is supposed to be an official after sales service area why is no one from Eleksmaker responding. I'm starting to regret buying the plotter. Banggood havent replied to my email either. I paid with Paypal so it looks like I'm going to have to ask Paypal for a refund. Will return the plotter but I will refuse to pay the postage cost because this is not my mistake. Returning the plotter can still be avoided if Banggood or Eleksmaker agree to send me the metal parts I need. But I'm not going to wait much longer for someone to reply to me.
EleksMaker Official After-Sale Service Area