)Banggood have the worst customer service I have EVER seen, they just ship broken items then refuse to replace parts and try and charge you again for a replacement! see below!!
I couldnt even respond to the last email as they claimed it had been 2 months! It hadnt!
They are an absolute shower of shit!
THe quality of this item is terrible! My laser worked for approximately 15 mins and then packed up and nobody could care less!
DONT BUY THE RUBBISH ELEKSMAKER PRODUCE AND DO NOT GO TO BANG GOOD TO BUY THEM AS THEY WILL ONLY SELL YOU ALREADY BROKEN ITEMS!
Nothing help. Nothing service. This is EleksMaker ... The laser diodes on both laser modules that were coming in a kits with elekslaser 5,5W were blowed after one-two moths of work. I did not receive any support. Then I has buy the laser diodes NUBM47 from the USA an repair the laser module. With the driver board, one of the admins from this site promiss me to help and give me the e-mail of eleks service. I has write to them but has no aswer... At that time the driver board else works, but not fine... Now, when the driver stops operate, one more time, I knok into the closet door of EleksMaker service...
Yesterday I has order the another driver board. I will newer make the order any part or product from the Eleks in the future and I will make the negative reviews about the service support of their products on my Youtube channel in english and russian languages...
I have the same problem unable to install the software, I have try with win XP now I have done a fresh install on an other pc with win 7, no antivirus but always the same problem.
I have try in administrator mode, installed framework and vc windows, try to install the driver first, but still the same.
I have all the files undzipped on my pc I clic on eleksmaker exe, I have a window to confirm I whant to install, and after few sec a message telling that the program is closing.
I have the engraver since two months now and still unable to use it....
Thank you for your reply.
I still have a honeycomb and it's very useful.
But how can I be sure that the focus is in the middle of ply? I tried to move the focus or to make some risers but it burnst all over the very top.
I'll try to change software and use some air flow. Any pc cooler is OK or something else?