@Zukny1 If you have an image, just load it, set your power/feed rate and resolution, then generate G-code. It really is that simple, there's no conversion needed. Check out my videos, the link is in the Help menu.
If your design is vector, e-mail it to me and I will have a look and suggest the best option.
the easiest answer is to udo the bolts to the X Carriage rail, pull the carriage off.
It may be binding roller wheels, a jammed motor or rollers clamped so tightly with their fixing bolts that it is stopping them rotate.
With the whole rolling carriage removed, you can check each part is rotating.
@Enoemos-Esle It's unlikely a motor issue, if you have the stepper current too high you'll experience very poor motion and stalling the same as if you have insufficient current. Is there any binding in the mechanics?