If this is supposed to be an official after sales service area why is no one from Eleksmaker responding. I'm starting to regret buying the plotter. Banggood havent replied to my email either. I paid with Paypal so it looks like I'm going to have to ask Paypal for a refund. Will return the plotter but I will refuse to pay the postage cost because this is not my mistake. Returning the plotter can still be avoided if Banggood or Eleksmaker agree to send me the metal parts I need. But I'm not going to wait much longer for someone to reply to me.
Posts made by fisyyma
RE: Wrong parts supplied
Wrong parts supplied
Ordered a EleksMaker EleksDraw Pro Metal 2 Axis XY Plotter from Banggood. Arrived today but has white plastic parts in the box instead of metal parts. The outside of the box is labeled as Draw Pro. The screws/fixings kit seems to be for the Draw Pro version and the box containing the pcb and cables is marked as Draw Pro. So the plastic parts are for the standard version but the fixing kit is for the pro version so it cant be assembled as a standard or pro version. Have contacted Banggood but not had a reply yet. This however is EleksMakers fault as they would have supplied it like this. It also has the extruded aluminium parts that are fitted between the plastic parts in the standard version so its a mixture of both versions. Even if I am supplied with replacement metal parts I don't know if there are other parts that are missing that are needed for the pro version.