Works fine on my Windows 10 2004, 64 bit. I had to use USB2 . Will not work on USB3. Also had issue with cable and noise. I found a cable of better quality as far as noise cancellation goes. Took some time to work out bugs. Lots of online searching
@ely-spagna It could be due to the laser module input driver, the Nano or the control board. You need to do some fault finding (diagnostics) like I mentioned. If you have a volt meter you can check the TTL signal level.