Check the cartridge
Many users reported that this issue appears because of a cartridge malfunction. Also, the printer might be out of ink. Usually, the device shows a notification if these situations occur.
To solve the problem, you should install a new color cartridge. If the problem persists, see the next solutions.
Printer won’t accept a cartridge? Check out our quick solution to fix this issue!
Set up your device to print color
If you installed the driver correctly, you need to confirm that your printer can produce color documents.
Click on the Print button.
print button
Check if the printing option is set to Color.
select color print
Use the correct driver
If your printer doesn’t print in color, make sure you installed the correct driver for your device.
Search on the internet by typing the name of your printer along with the word “driver”. See if the result matches the driver from your computer.
Alternatively, go to the manufacturer’s support page to find out the driver for your printer.
Check the printheads
Sometimes, the printheads are clogged with old ink, so your printer can’t print color
If that’s the case, you should clean these components.
I hope this will be helpful!
Mark Wilson