It does not work, no and no

  • there is no way to work, what a disaster of software, or ....... operator, everything is possible, I take a total of 10 hours to try that my EleksDraw Pro started at some point, I read, and read, everything readable by the forum, and nothing, I can not get, first: I recognize the usb port, second: try to change the format of my win10 to us, third: change the commas to points, and ...... .........Nothing at all. In addition the work plate makes a whistle very perceptible, and at the same moment of ON, the motors blocked, without being able to move them with the hands. I said, this is a disaster, or, I ....... I am a disaster. Can someone give me an orientation on what happens to my printed circuit board or software? Infinite thanks

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