how to make it work
I received Eleksdraw this week assembled it and connected up.
I have downloaded windows 10 drivers from here
the machine is powered up and connected to the USB port on surface3Pro WIndows 10 64
and I keep on getting error the device is not recognised
any ideas how to resolve the issue, please?
so I replaced the usb cable but it did not help
the device status says
Windows has stopped this device because it has reported problems. (Code 43)
A request for the USB device descriptor failed.
is customer service planning to answer or at least engage with this conversation or shall i pack it up and send it back to you guys?
@fericus This forum is not monitored by Eleksmaker and I can only provide support related to T2Laser. If you want to test my free trial it comes with the device driver, firmware and software as a single package that works.
As you have already installed a device driver you may need to replace it with my driver manually using device manager, but it will work reliably so I recommend it.
@Zax thak you Zax, please send the link, I will give it a go. thank you very much.