Hi...i am a new user here. As per my understanding It could be a software issue. We're you able to get your firmware installed. Does everything else work as expected? Could also be a belt tension issue. Probably too tight if that is the problem. Could be stepper drivers need their voltage turned up. Could also be that your wheels on the gantry are too tight. Does it move freely when every thing is turned off?
C
CoraDias
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RE: Stepper motors not moving