I too have had this problem since almost day-1. It was reported here by me as well as others. eleksmaker faffed around with little response but finally John said in an email:
"This version is really too old, do you mind to buy a new one, but it's kit need to assembly by yourself, I can offer price $99 with shipping cost."
In other words, buy a new one to replace the one that never worked!
Don't hold your breath on this one ...... I've written it off.