Have you looked at the Device Drivers as noted in installation instructions. If you are not connecting via the usb, you will not find the port. Also, you'll need to use a usb2 port on your computer. The software does not work on USB 1 or 3.
Posts made by upmike
RE: Cannot Find Port, Port Access Denied
RE: elekscam not working for win 10 64
Works fine on my Windows 10 2004, 64 bit. I had to use USB2 . Will not work on USB3. Also had issue with cable and noise. I found a cable of better quality as far as noise cancellation goes. Took some time to work out bugs. Lots of online searching